Vincent Dimaranan
Workplace operations professional with 5+ years of hands-on experience — high-volume case work, SLA reporting, process improvement, and documentation. I'm pivoting into analyst roles spanning governance, risk & compliance (GRC), business analysis, data analysis, and operations analysis. The operational foundation I bring — resolving cases at scale, reporting on SLAs, and turning messy workflows into documented, measurable processes — is exactly what these analyst roles are built on.
What I bring to an analyst team.
Grouped by the work analyst, operations, and GRC-adjacent roles actually involve.
Operations & service delivery
Process & documentation
Reporting, dashboards & analysis
Stakeholder communication & training
People, process, and governance — connected through better systems.
I work at the intersection of operations, reporting, documentation, and stakeholder support. My strength is taking messy, high-volume workflows and turning them into clear processes teams can follow, measure, and improve.
Business process analysis
Mapping how work actually flows, finding the gaps, and recommending clearer, more efficient processes.
SLA reporting & operational metrics
Tracking service levels and turning operational data into reporting that helps teams make decisions.
Governance, documentation & controls
Documenting workflows and supporting the controls that keep work consistent and auditable — building on GRC coursework.
Workflow improvement & automation
Removing repetitive manual steps with lightweight automation so teams can focus on higher-value work.
The proof — click any project to expand it.
Each one opens to show the problem, my role, tools, process, outcome, the skills it demonstrates, and why it matters for analyst & GRC roles.
Credentials behind the pivot.
Coursework supporting my pivot into analyst and GRC roles. You can swap in official badge images anytime — there's a note in the code.
Résumé
Vincent Dimaranan
Operations professional pivoting into analyst & GRC roles — collapsible while I finalize it
Workplace Services Senior Coordinator
- Recognized as MVP for Stakeholder Engagement — launched team certification days and built an AI-powered FAQ agent that made information far easier to find.
- Owned high-volume ticketing and case management — 4,500+ cases completed, improving year-over-year resolution time by 6.7% while meeting SLA targets.
- Designed an Apps Script automation turning guest ticket data into upload-ready CSVs, cutting errors and saving hours.
- Built a team development program (PM, tech, communications tracks) and onboarded new hires.
Workplace Innovations — Analyst
★ Stretch assignment- Built dashboards and analysis tools across 20+ site studies, translating space-utilization data into clear workplace-strategy insight.
- Created data-quality tools that audit live data across up to 3 sites at once, and validated 4.4M+ data points spanning five years for annual reporting.
Guest Services (Associate → Ambassador)
- Grew through guest-services roles, helping refine badging, onboarding, and visitor-intake systems alongside People Ops and REWS.
- Became the go-to for large-scale events including Dreamforce, and supported the Executive Briefing Center reception as a stretch role.
Saint Louis University
About me.
The story behind the pivot — and a bit of personality.
I'm the person who can't leave a broken process alone.
Most of what I've built started as a small annoyance — a manual task quietly eating an afternoon, an answer buried across five different docs, a workflow nobody had ever actually written down. Chasing those problems is what gradually pulled me from running day-to-day operations toward the analyst side of the work: figuring out how things really flow, measuring them, and making them repeatable enough that they don't break next time.
That's why this pivot feels less like a leap and more like a continuation. The work I'm drawn to — analysis, reporting, documentation, and governance — is work I've already been doing on the side for years. I'm making it the center of the job instead of the thing I quietly fix around the edges.
Off the clock, the same instinct shows up: I build and tune my own PCs and follow competitive gaming closely, approaching both the way I'd approach a messy workflow — find the bottleneck, measure, adjust, repeat.
I'm open to chatting and roles — I'd love to hear from you.